FAQ | Tarantulabox


• When my order will be shipped?

Usually we need about 1-3 days to get an order ready and ship it out. A confirmation email with tracking number will let you know your order is on its way.

• How do I maintain my framed insect?

Avoid extreme changes of temperature, high humidity and direct sunlight. Keep away from children.

• Do you do custom orders?

We are opened for custom orders. We can customise frame as well as decor and specimen. Describe us what you need - with clear details if possible (specimen, shape and colors of the frame) - and we'll happily handle the rest. Please ask!

Please note that we don't do pet commissions as we are based in Minsk, Belarus and our customs require quarantine documents for all incoming mail with insects or arachnids.

• How do you source your bugs?

Most of our specimens come from local breeders or insect breeding farms all over the world. 

Any questions we didn't answer? Contact us either via the "Contact Us" form here or send us a message on Instagram @tarantulabox